Refund policy

RETURNS AND CANCELLATIONS

Unwanted or Incorrect Items

If the goods are lost or damaged during transport, please notify us immediately. The customer has the right to cancel an order within 14 working days of purchase. If the order is canceled, the goods must be returned to AQUARELLO at the customer’s expense and are subject to a restocking fee. Once the goods are returned, AQUARELLO will inspect them according to the following points:

• The goods are new, unused, and/or undamaged
• The goods are in their original packaging and in a proper, resalable condition
• The goods must be returned within 14 days of the return agreement and acceptance by AQUARELLO
• The goods will be refunded at the purchase price minus the necessary shipping costs and restocking fee
• Every water dispenser, water cooler, bottle filling station, under-counter cooler, and faucet that is returned must not have been used in any way or come into contact with water
• Water dispensers, water coolers, bottle filling stations, under-counter coolers, or faucets that are returned with damage or stains cannot be refunded.

Defective or Damaged Items

If the goods are defective or damaged upon arrival, the customer must report this to AQUARELLO as soon as possible. AQUARELLO will arrange for the goods to be picked up as soon as possible. Upon receipt of the returned goods, they will be inspected to confirm the defect. Once the defect is confirmed, AQUARELLO will either replace the goods or refund the purchase price of the goods.

If the goods are not found to be defective, they will be returned to the customer at the customer’s expense. For unwanted goods, the terms set out in the "Unwanted or Incorrect Items" section above apply.