Frequently Asked Questions (FAQ)
Does Aquarello ship worldwide?
Yes - Delivery of the goods is available worldwide. Please contact us for
Deliveries outside Europe. All devices are tested in Switzerland and
adjusted prior to shipping. The devices are produced exclusively according to our specifications by
produced by leading manufacturers of Aquarello.
Are pesticides effectively filtered out of water?
Our filters were tested by the cantonal chemist in Fribourg, Switzerland. Although
the pesticide levels in tap water exceeded the standard limits, these were according to
hardly measurable by filtration.
With our ultrafiltration/activated carbon combination, unwanted odors as well as
unwanted pollutants/pesticides/contaminants from tap water
is removed. The limescale filter reduces the chlorine content.
UV filtration at the water outlet is an additional protective shield to counter any potential
To eliminate bacteria and viruses and simplify device maintenance. You
will immediately notice the flavor advantage
Are water dispensers hygienic?
Yes. Plumbed-in water dispensers are very hygienic with regular filter replacements and standard maintenance. Aquarello water dispensers are equipped with multi-stage filtration systems, and all our models include UV disinfection that reduces germ growth and provides fresh, clean drinking water at all times.
Filter replacement / device maintenance?
Filters should be replaced every 6 months. Depending on limescale buildup and water usage requirements
(Private / Office / Catering) requires servicing after a certain period of time so that the
The device reliably produces flawless, high-quality water over long periods of use.
Where can you order spare parts, filters, and maintenance kits?
Maintenance kits, CO₂ cylinders, and spare parts can be obtained through our website or
can be ordered by phone or email. Aquarello guarantees 10 years of service and replacement parts.
of the devices. All devices can be repaired and serviced in our workshop. We
We ship replacement parts worldwide and support you with installation.
How much electricity does a water dispenser use per year?
Standby mode only uses 6-9 watts. The annual costs for continuously hot water to
amount to approximately 20 Euro
Is a water dispenser in the home worth it?
Yes. A water dispenser is a particularly worthwhile investment for households that regularly drink still, chilled, hot, or sparkling water. You avoid the hassle of hauling heavy drink crates, reduce plastic waste, and have fresh drinking water available at the push of a button at any time. Over the long term, ongoing running costs are far lower than purchasing bottled water.
Is an Aquarello water dispenser cost-effective and sustainable?
The per-liter price for our water dispensers is significantly lower, and delivers additional savings.
Storage space and waste. Tedious hauling of water bottles, as well as their
No disposal required. Without PET bottles, CO2 emissions are drastically reduced.
and microplastics are avoided.
What type of warranty is offered?
The warranty covers all manufacturing and material defects on any component of the
device for 2 years from the installation date. This warranty means that for you
Your device will be restored free of charge to the state it was in before the occurrence
was located at the site of the defect.
In some cases, it is not possible to make a warranty claim. This is
applies in the event that the device is not installed in accordance with our installation instructions
occurred. Consequences resulting from improper use and/or insufficient
arising from maintenance are not covered by our warranty terms. To
Extreme limescale buildup or heavy soiling also count as signs of inadequate maintenance.
due to external factors. If an Aquarello system has been improperly disassembled or
repaired, the warranty will also be voided.
Can the cold water temperature be adjusted?
Yes, the temperature for cold water and sparkling water can be adjusted directly on the device between 5-9°C
What is the difference between FLOW3 and FLOW5?
FLOW3 is installed as an add-on to an existing faucet and functions.
completely independent. FLOW5 replaces the existing faucet. On the right side
You still have access to unfiltered tap water, and the dispensing outlet is located on the left side.
of the device with hot/cold and carbonation
Which device is ideal for an office, a workshop, or a professional practice?
For businesses with up to 20 employees or customers, we recommend the
reliable SODA3 water dispenser or the SODA3 Elegant model.
Upon request, the unit is also available with a matching cabinet stand – with or without
Cup holder – available. Additionally, we offer practical Tritan and glass bottles for all
Employees on.
Will the installation material, as well as the gas adapter and the water connections
Included?
Yes, all installation materials are included. Before shipping we
We will contact you to ensure that the correct gas adapter and the
the correct water connections are included.
Can I install the water dispenser myself?
Yes – with a little bit of DIY know-how, self-installation is completely hassle-free.
We provide you with a detailed step-by-step guide as well as supporting
Videos are available on YouTube.
If any questions or complications still arise, we are happy to offer you worldwide
Support is available via video call.
Are Aquarello devices repairable?
Yes – our devices are designed so that all components are easily accessible and
are repairable. Aquarello stands for sustainable, long-lasting products with a focus
for easy maintenance and repair.
What features does the FLOW5 "All-in-One" water faucet offer?
The Aquarello Flow5 5-way water faucet combines multiple functions in one unit.
elegant fixture design and is specially developed for our under-counter units
been.
Features of the Aquarello Flow5 faucet:
- Cold water from the household water line
Classic tap water for cooking or rinsing.
- Hot water from the household water line
For regular use such as rinsing or washing.
- Filtered, chilled water
Straight from the water dispenser – fresh and pleasantly tempered.
- Filtered, chilled carbonated water
Sparkling water straight from the tap – no separate soda machines required.
- Hot water or room temperature water
On our devices, the hot water function can be operated very easily via a switch
turn on or off – this allows you to use only water in as needed
Tap and serve at room temperature or chilled.
The Flow5 thus replaces the classic kitchen faucet, saving space as well as additional
Taps.
What is the key difference between SODA1/2 and WAVE1?
THE WAVE1 features a built-in CO₂ cylinder, while the SODA1/2 the CO₂ cylinder is connected externally, which also allows larger 2-, 6-, or 10-kg gas cylinders to be used.
Which water dispensers are compatible with CO₂ gas cylinders?
Our CO₂ cylinders are compatible with most water dispensers, drinking water systems, and aquariums with external CO₂ connections, including models from Aquarello, Quooker, Grohe Blue, Zip HydroTap, Billi, Blupura, Cosmetal, Borg & Overström, and many other manufacturers. With properly fitting adapters, our cylinders can be connected without any issues in most cases.
Which CO₂ cylinder is the right one?
We recommend 2kg gas cylinders for families and small offices. 6kg is recommended for locations with more than 10 employees/users.
How long does a CO₂ cylinder last?
The lifespan of a CO₂ cylinder depends on its size and your sparkling water consumption. A 425 g cylinder lasts for approximately 60 Liter, a 2 kg bottle for approximately 240 liters, a 6 kg bottle for approximately 720 liters and a 10 kg bottle for up to 1'200 Liter Sparkling water. Our carbonation is produced in Switzerland.